Frequently Asked Questions
Everything you need to know about our sustainable beauty products and services.
What is Davines' approach to sustainability?
We are a certified B Corp committed to 'Sustainable Beauty.' This means we use high percentages of natural ingredients, renewable energy in production, and eco-designed packaging to minimize our environmental footprint.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
Are Davines products sulfate and paraben-free?
Most of our formulas are free from sulfates and parabens. We prioritize biodegradable ingredients and high-performance natural actives to ensure safety for both your hair and the planet.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our online store. Items must be in their original, unopened condition to be eligible for a full refund.
Do you test your products on animals?
No, Davines does not test its products or ingredients on animals, nor do we delegate animal testing to third parties. We are firmly committed to cruelty-free practices.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.